Contact
How can we help?
Email support@lennoway.com or use the form below for product enquiries, order support, or feedback.
For an order question, include your order number. For a product concern, include the product name and the lot number printed on the bottle, if available. Please do not include payment card details or sensitive personal information.
For return enquiries, contact us before sending an item so we can provide the appropriate instructions.
Quick answers
When will my order arrive, and how do I track it?
Orders typically ship within 2–5 business days. Standard delivery typically takes another 2–4 business days after shipment. These are estimates, not guarantees; business days exclude weekends and holidays. We email tracking when your order ships. If tracking is delayed or your package has not arrived, use the form below with your order number.
Standard shipping is included to the contiguous United States and Washington, D.C. See our shipping policy for delivery details and shipment-delay options.
Can I correct my address or cancel an order?
Contact us as soon as possible with your order number and the change you need. We will help where possible, but changes or cancellation may no longer be available once processing begins. Rights for delayed shipments still apply.
What if an item is damaged, incorrect, or defective?
Contact us promptly with your order number and a description of the issue—within 30 days of delivery where possible. Keep the product and packaging; we may request photos and the lot number. We will arrange a replacement at no additional charge or an appropriate refund. Do not mail anything back without our instructions. This reporting request does not limit your legal rights.
Can I return an item if I change my mind?
We do not accept change-of-mind returns or exchanges, including unopened supplements. This does not affect rights for damaged, incorrect, or defective items or other rights under applicable law. Read our refund policy for full details.