Refund policy

Returns for a change of mind

We do not accept returns or exchanges for a change of mind, including unopened supplements. This policy does not affect your rights if an item is damaged, incorrect, defective, or otherwise fails to meet requirements under applicable law.

Damaged, incorrect, or defective items

If something is wrong with your order, contact Lennoway promptly with your order number and a description of the issue. Please contact us within 30 days of delivery where possible so we can resolve the issue quickly. This reporting request does not limit any rights you have under applicable law.

Keep the product and packaging while we review the issue. We may ask for photos of the item, packaging, and lot number to help identify what happened. If photos are not available, let us know so we can help.

For a damaged, incorrect, or defective item, we’ll arrange a replacement at no additional charge or an appropriate refund. If we refund the affected item, we’ll include its applicable original shipping charge. You will not need to return it unless we provide specific instructions; any return we require for an eligible product issue will be at our expense. Do not mail products to a warehouse or the address on a shipping label without our instructions.

Missing deliveries and delayed shipments

If your order has not arrived, contact us with your order number. We’ll review the shipment and work with you on a replacement, refund, or other appropriate resolution.

If we cannot ship within the stated processing period, we’ll notify you and offer the choice to accept an updated shipment estimate or cancel the unshipped items for a full refund, including any applicable shipping charges. If required consent to a delay is not received, we’ll cancel the affected items and promptly issue the refund. See our shipping policy for delivery details.

Cancellations

To request a cancellation, contact us as soon as possible. We’ll help where possible, but an order may no longer be cancelable once processing begins. This does not affect cancellation or refund rights for delayed shipments or any other rights under applicable law.

How refunds are paid

We issue approved or legally required refunds promptly to your original payment method and email you when the refund is submitted. Your bank or payment provider may take additional time to display it. We do not require you to accept store credit in place of a refund that is due.