Shipping policy

U.S. delivery

Standard shipping is included on all orders to the contiguous United States, including Washington, D.C. We currently do not ship to Alaska, Hawaii, U.S. territories, or military addresses. Available delivery options are shown at checkout.

Processing and delivery

Orders typically ship within 2–5 business days. Standard delivery typically takes an additional 2–4 business days after shipment. Business days are Monday through Friday, excluding holidays.

These timeframes are estimates. We’ll email your tracking information when your order ships so you can follow its progress.

Shipment updates

If we cannot ship within the stated processing period, we’ll notify you, share an updated shipment estimate, and give you the choice to wait or cancel the unshipped items for a full refund, including any applicable shipping charges. If we cannot fulfill your order or do not receive consent to a delay when required, we’ll cancel the affected items and promptly refund the amount paid for them.

Refunds are issued to your original payment method. Your payment provider may need additional time to display the refund.

Address changes and delivery assistance

Please check your delivery address before placing your order. If you need to make a change, contact Lennoway as soon as possible with your order number. We’ll help where possible, although changes may no longer be available once processing begins.

If tracking appears delayed, your package has not arrived, or your delivery arrives damaged, contact us so we can investigate and arrange the appropriate resolution. Please do not send products back without instructions from us.